STANDARD SELF STORAGE LICENCE AGREEMENT – CONDITIONS
DEFINITIONS
“We”, “Us” or “Our” means the Self Storage Business.
“You” or “Your” means the customer named in this Agreement.
“Agent” means persons who you authorise, or who accompany you, to access the Unit.
“Agreement” means this Self Storage Licence Agreement , made up of the Cover Sheet, these
Condions and the StoreProtect Addendum (where applicable).
“Facility” means the building, warehouse, external storage containers or other land or premises
operated by the Self Storage Business, the address of which is detailed on the Cover Sheet.
“Property” or “Your Property” or “Goods” means any and/or all goods stored by You in a storage Unit
allocated to You at Our Facility.
“Storage Period” the period from and including the Storage Period Start Date detailed on the Cover
Sheet unl the date on which the licence granted by Us is ended in accordance with these
Condions.
“Unit” means a segregated area of Our Facility made available for You to secure and store Goods’
STORAGE:
1. So long as all Fees are paid up to date and subject to these Condions, You: (a) are granted a
licence during the Storage Period only to store Goods in the Unit allocated to You by Us from me to
me and only in that Unit; (b) are deemed to have knowledge of the Goods in the Unit; and (c)
warrant that You are the owner of the Goods in the Unit and/or entled at law to deal with them in
accordance with all aspects of this Agreement as agent for the owner.
2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) do not grant any
lease or tenancy of the Unit or any part of the Facility and nothing in this Agreement creates a
landlord and tenant relaonship; and (c) retain control, possession and management of the Facility
and the Unit and the You have no right to exclude Us from the Facility or the Unit.
3. This Agreement will come into existence between Us and You when We nofy You We have
accepted Your order by signing the Cover Sheet. The Storage Period will begin on the date agreed
with You during the order process and set out on the Cover Sheet.
COST:
4. You must pay the Deposit on signing this Agreement. The Deposit (or the balance of it aer any
appropriate deducons for unpaid Fees, repairs, cleaning or other charges to put right any breach of
this Agreement by You) will be refunded by cheque or electronic transfer within 21 days of
terminaon of this Agreement.
5. You are responsible to pay:
(a) the Storage Fee (being the amount set out in the Cover Sheet or as most recently nofied to You
by Us) including StoreProtect Charges if You have opted for StoreProtect. We will take the first
payment on acceptance of Your order and will take subsequent payments in advance on the invoice
date for each Storage Period or other date agreed with You (Due Date). It is Your responsibility to see
that payment is made directly to Us on me and in full throughout the Storage Period. We do not
normally bill for Fees but will issue an electronic invoice following payment. Any Storage Fees paid
will not be credited to Your account unless You idenfy the payment clearly and as directed by Us. If
you fail to correctly idenfy a payment, We reserve the right to take steps to enforce the Agreement
(including the sale of Goods) due to Your failure to pay Storage Fees. We shall have no liability to You
as a result of taking such acon and You agree to fully indemnify Us for any costs, including those
outlined in (c), below, We incur in taking such acon. We will not accept that payment has been
made unl it has received by Us in cleared funds;
(b) a Late Payment Fee each me a payment is late or cancelled;
(c) any costs incurred by the Us in collecng late or unpaid Storage Fees, or in enforcing this
Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collecon,
personnel and/or default acon costs and associated legal and professional fees;
(d) any government taxes or charges (including any value added tax) levied on any supplies made
under this Agreement; and
(e) the Cleaning Fee or charges for repairs, to be invoiced at Our discreon as described in Clause 23.
Where You have more than one agreement with Us, all will form one account and We may in our sole
discreon apply any payment made by You or on Your behalf on this Agreement against the oldest
amount due from You to Us on any agreement in the account. If You make a part payment of any
Storage Fees due to Us and We retain Your part payment, this will not affect Our ability to take any
acon against You or to exercise any rights We have under this Agreement in respect of the Storage
Fees which remain outstanding from You. The me period from which We may take such acon will
sll start from the Due Date when the original Storage Fees were due and the Due Date will not be
extended as a result of Your part payment.
DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:
6. We take the issue of prompt payment seriously and We shall have a general and parcular right of
lien, which is a right to seize and sell or otherwise dispose of some or all of the Goods as security for
Your obligaon to make payments under this Agreement. If any sum owing to Us and other Fees
related to this Agreement are not paid when due (Debt), You authorise Us without further noce to:
(a) refuse You and Your Agents access to the Goods, the Unit and the Facility and to overlock the Unit
unl the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the Goods to
another unit or site and to charge You for all reasonable costs of doing so on any number of
occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto
and/or ulmately sell or dispose of some or all of the Goods in accordance with Clauses 8 to 10. You
acknowledge that (a) We shall be entled to connue to charge Storage Fees from the date the Debt
becomes due unl payment is made in full or the Goods are sold or disposed of; (b) We will sell the
Goods as if We were the owner and will pass all rights of ownership in the Goods to the buyer; and
(c) if You do not pay Fees on the Due Date, the value of any discounts and special offers (including
periods of free storage) which You have received will be payable by You in full.
7. If on expiry or terminaon of this Agreement for any reason, You fail to remove all Goods from the
Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any
means in accordance with Clauses 8 to 10. You are liable for Storage Fees for the period from
abandonment to the sale or disposal of the Goods together with any costs of disposal incurred,
which shall be added to the, or treated as a, Debt.
8. Before We sell or dispose of the Goods, We will give You noce in wring direcng You to pay (if
You are in default) or collect the Goods (if they are treated as abandoned). This noce will be sent by
registered or recorded delivery to the postal address last nofied by You to Us in wring and by email
and/or by direct message on social media. If no address within the UK has been provided, We will
use any land or email address or social media details We hold for You and any ACP. If You fail to pay
the Debt and/or collect the Goods (as appropriate) We will access the Unit and begin the process to
sell or dispose of the Goods. You consent to and authorise the sale or disposal of all Goods without
further noce regardless of their nature, content or value. We will sell the Goods for the best price
reasonably available in the open market, taking into account the costs of sale. We may also require
payment of default acon costs, including any costs associated with accessing the Unit and disposal
or sale of the Goods, which shall be added to the, or treated as a, Debt.
9. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay
the Debt. If sale proceeds do not discharge all of these costs and the Debt, You must pay Us the
balance within 7 days of a wrien demand from Us. We may take acon to recover the balance and
any legal and administraon costs incurred in doing so. If sale proceeds exceed the amount due from
You, We will aempt to return the excess funds to you. If this is not reasonably possible, we will hold
the balance for You but no interest will be payable on it.
10. If, in the opinion of Us and enrely at Our discreon, the Goods are either not saleable, fail to sell
when offered for sale, or are not of sufficient value to warrant the expense of aempng to sell, You
authorise Us to treat the Goods as abandoned and We may dispose of all Goods by any means at
Your cost. We may dispose of the Goods at Our discreon in the event that: (a) Goods are damaged
due to fire, flood or other event that has rendered them, in Our reasonable opinion, severely
damaged, of no commercial value, or dangerous to persons or property; or (b) Goods may contain
personal data belonging to You or others. We do not need Your prior approval to take this acon but
will send wrien noce to You within 7 days of assessing damaged Goods.
11. Any items le unaended in common areas at the Facility or outside Your Unit at any me shall
be treated as abandoned and may at Our discreon be moved, sold or disposed of immediately with
no liability to Us.
ACCESS:
12. You have the right to access the Unit during Access Hours as posted by Us and subject to the
terms of this Agreement. We will try to provide advance warning of changes to Access Hours by
noce at the Facility and/or by SMS or email, but We reserve the right to change Access Hours
temporarily to other reasonable mes without giving prior noce.
13. If We have agreed to grant You extended access to the Unit outside normal hours, the extended
access is available between the hours indicated on the Cover Sheet, subject to You paying any
relevant addional charges.
14. Only You or Your Agents may access the Unit. You are responsible for and liable to Us and other
users of the Facility for Your own acons and those of Your Agents. We may (but are not obliged to)
require proof of identy from You or any other person at any me and, at Our sole discreon, may
refuse access to the Facility to any person who is unable to produce sasfactory proof.
15. We may refuse You access to the Unit and/or the Facility where moneys are owing by You to Us,
whether or not a formal demand for payment has been made, or if We consider the safety or
security of any person, Unit or Goods on or at the Facility has been threatened or may be put at risk.
16. You should not leave a key with or permit access to the Unit to any person other than Your own
Agent who is responsible to You and subject to Your control. If You do so, it is at Your own risk.
17. You authorise Us and Our agents and contractors to enter the Unit in the following circumstances
and to break any lock if reasonably necessary to gain entry: (a) on not less than 7 days’ noce to
inspect or carry out repairs or alteraons to the Unit or any other part of the Facility; (b) without
prior noce (but with noce as soon as praccable aer the event) in the event of an emergency
(including for repair or alteraon) or to prevent injury or damage to persons or property; (c) if We
believe the Unit is being used to store prohibited Goods or for a prohibited purpose; (d) if We are
obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs,
other competent authority or by a Court Order; or (e) to relocate the Goods or exercise Our lien or
power of sale or disposal in accordance with this Agreement.
18. You must not store (or allow any other person to store) any of the following in the Unit: (a) food
or perishable goods unless securely packed so they are protected from and do not aract vermin; (b)
any living creatures; (c) combusble or flammable substances including but not limited to gas, paint,
petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunion;
(e) chemicals, radioacve materials, biological agents, toxic waste, asbestos or other potenally
hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or
goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or
unsafe goods (including but not limited to toys, electrical goods, medicines, aerosols, cosmecs,
fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any
person; (i) currency, deeds and securies; and (j) items which are unique in nature and/or where the
value to You cannot be assessed on a financial basis.
19. You must not use portable heaters in the Unit at any me.
20. You must not store in any Unit (a) any Lithium ion baeries exceeding a wa-hour (Wh) rang of
160 Wh unless they are built-in and cannot be removed from the otherwise permied Goods; (b)
portable baery chargers, power banks or any similar portable power source; (c) more than five (5)
E-Scooters, E-Bikes, E-Skateboards or any similar baery-powered vehicles, unless the baery has
been removed and is not being stored in the Unit; (d) more than ten (10) laptops, tablet computers,
children’s toys or other similar items containing built-in baeries.
20.1 When storing any permied Goods that contain built-in baeries you must ensure: (a) the
Goods are free from visible physical defect or fault and (b) such Goods are not stacked and are stored
allowing air circulaon. We recommend all baeries are stored with the lowest praccal charge.
20.2. You will be liable under Clause 32 for any breach of this Clause 20.
CONDITIONS:
21. You will be solely responsible for securing the Unit and ensuring it is locked so as to be secure
from unauthorised entry at all mes when You are not in the Unit. We will not be responsible for
securing any unlocked Unit. You are not permied to apply a padlock or other device to the Unit in
Our overlocking posion and We may have any such padlock or device forcefully cut off at Your
expense. Where applicable, You will secure the external gates and/or doors of the Facility.
22. You will use the Unit solely for the purpose of storage and shall not (or allow any other person
to): (a) use the Unit as offices or living accommodaon or as a home, business or mailing address; (b)
use or do anything at the Facility or in the Unit which may be a nuisance to Us or any other person
(including the escape of any substance or odour from or generaon of noise or vibraon which may
be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may
invalidate or increase premiums under any insurance policies of Us or any other person; (d) paint or
make alteraons to or aach anything to the internal or external surfaces of the Unit; (e) connect or
provide any ulies or services to the Unit unless authorised by Us; (f) cause damage to the Unit or
any part of the Facility (which includes by removal, haulage or delivery contractors); or (g) create any
obstrucon or leave items or refuse in any common space within the Facility.
23. You must maintain the Unit by ensuring it is clean and in good repair during the Storage Period. In
the event of uncleanliness or damage to the Unit or Facility, We will be entled to retain the Deposit,
charge a Cleaning Fee, and/or claim full reimbursement from You of the reasonable costs of repairs,
replacement, restoraon, proper compensaon or disposal of refuse.
24. You must (and ensure that Your Agents) use reasonable care on site and have respect for the
Facility and other unit users, inform Us of any damage or defect immediately it is discovered and
comply with the reasonable direcons of Our employees, agents and contractors and any other
regulaons or policies for the use, safety and security of the Facility as We shall issue periodically.
25. This Agreement does not confer on You any right to exclusive possession of the Unit and We
reserve the right to relocate You to another Unit not smaller than the current Unit: (a) by giving 14
days’ noce during which You can elect to terminate this Agreement under Clause 40; or (b) on
shorter noce if an incident occurs that requires the Unit or secon where it is located to be closed
or sealed off. In these circumstances, We will pay Your reasonable costs of removal if approved in
wring by Us before removal. If You do not arrange removal by the date specified in Our noce, then
You authorise Us and its agents to enter the Unit and move the Goods as Your agent on Your behalf
and at Your risk (except for damage caused wilfully or negligently which is subject to the limitaons
in Clause 30). Following removal this Agreement will be varied by substuon of the new Unit
number but otherwise connues on the same terms at the Storage Fees in force for the original Unit
at the me of the removal.
26. You must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and
You are advised to inspect the Unit before storing Goods and periodically during the Storage Period.
We make no warranty or representaon that any unit is suitable for any parcular goods and We
accept no liability in this regard. Unit sizes are approximate. If You have exact requirements, You must
check with Us before signing this Agreement as, by signing, You agree to the actual size of the Unit
and not any represented unit size.
27. We may refuse storage of any Goods or require You to remove Goods if in Our opinion storage of
such Goods creates a risk to the safety of any person or property.
28. You must give noce to Us in wring of the change of any contact details on this Agreement for
You or the ACP within 48 hours of any change. You agree We are entled to discuss any default by
You with the ACP registered on the front of this Agreement.
RISK AND RESPONSIBILITY:
29. We will not be liable for any loss or damages suffered by You as a result of You not being able to
access the Facility or the Unit, regardless of the cause.
30. We exclude all liability in respect of: (a) loss or damage to Your business, if any, including
consequenal loss, lost profits or business interrupon; (b) loss of or damage to Goods or any claim
for return of the Storage Fees except where this results from Our negligence or breach of contract, in
which case Our liability will be limited to the sum of £100 in total. We do not exclude or limit liability
for physical injury to or the death of any person which is a direct result of negligence or wilful default
on the part of Us, Our agents and/or employees.
31 We do not insure the Goods and it is a condion of this Agreement that the Goods remain
adequately insured by You at all mes for their Replacement Value (as set out on the Cover Sheet)
while they are in storage. You warrant that such cover is in place, will not lapse and that the
aggregate value of Goods in the Unit from me to me will not exceed the insured value. We do not
give any advice concerning insurance cover given by any policy and You must make Your own
judgment as to adequacy of cover. Inspecon of any insurance documents provided by You to
demonstrate cover does not mean We have approved the cover or confirmed it is sufficient.
31.1 StoreProtect – Enhanced Liability Opon
As an alternave to Clause 31, You may opt for StoreProtect. “StoreProtect” means an agreement
between You and Us where We accept an enhanced liability in return for payment of the
StoreProtect Charges in accordance with the terms of the StoreProtect Addendum and this
Agreement.
32. It will be Your responsibility to compensate Us for the full amount of all claims, liabilies,
demands, damages, costs and expenses (including any reasonably incurred legal and professional
fees) incurred by Us or third pares (Liabilies) resulng from or incidental to: (a) Your use of the
Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods
themselves and/or accessing the Facility); or (b) breach of this Agreement by You or any of Your
Agents; or (c) enforcement terms of this Agreement.
33. You agree to comply with this Agreement and all laws and regulaons relevant to the use of the
Unit. This includes laws relang to any Goods which are stored and the manner in which they are
stored. You will be responsible for all Liabilies resulng from such a breach.
34. If We have reason to believe that You are not complying with all relevant laws We may take any
acon We consider necessary, including, but not limited to, acon outlined in Clauses 17 and 40,
contacng, cooperang with and/or subming Goods to relevant authories, and/or immediately
disposing of or removing Goods at Your expense. You agree that We may take such acon at any me
even though We could have acted earlier.
35. We shall not be considered to be in breach of this Agreement nor liable for any delay in
performing or failure to perform any of Our obligaons under this Agreement or any resulng loss or
damage to Goods if such delay, failure, loss or damage results from events, circumstances or causes
beyond Our reasonable control. Such circumstances include (but are not limited to) any act of God,
riot, strike or lock-out, trade dispute or labour disturbance, shortage of labour, materials or
transport, electrical power failures, threat of or actual terrorism or environmental or health
emergency or hazard or recommended restricons, epidemic, pandemic, or entry into any unit
including the Unit or the Facility by, or arrest or seizure or confiscaon of Goods by, competent
authories. If this happens, We will not be responsible for failing to allow access to the Goods, Unit
and/or the Facility for so long as the circumstances connue. We will try to minimise any effects
arising from such circumstances.
PERSONAL INFORMATION
36. We collect informaon about You and any ACP on registraon and whilst this Agreement
connues, including personal data (Data). We process Data in accordance with the UK retained
version of the EU General Data Protecon Regulaon, the Data Protecon Act 2018 and all
associated laws. Details on how We use Data and Your rights in relaon to Data are set out in Our
Privacy Noce which can be viewed on Our website. You confirm any ACP has consented to You
supplying Data to Us on these terms.
37. If You give consent, We will use Data for feedback purposes, including to provide informaon on
products or services provided by Us in response to requests from You or if We believe they may be of
interest. Your choice with regard to the relevant use of Data is indicated in the Cover Sheet and can
be changed at any me by contacng Us.
COMMUNICATIONS AND NOTICE:
38. We can send You noficaons regarding day to day maers and minor changes to this Agreement
by email and/or by SMS if You have agreed to receive noficaons by SMS. These noficaons will be
effecve one hour aer sending or immediately if they relate to an urgent problem or emergency.
We may also send you a direct message on Your social media accounts.
39. Noces to be given by Us or You for more significant changes to the services and these terms or
to enforce rights under this Agreement (such as ending the Agreement, changing prices, significant
disrupons or enforcing Our right to sell or dispose of Goods) must be in wring and must either be
delivered by hand, pre-paid post or email. Noces shall be considered to have been received at the
me of delivery by hand, one day aer sending by email or 48 hours aer posng. Noces from Us to
You will be sent to the addresses on the Cover Sheet or the most recent address in England and/or
email address nofied by You to Us and/or by direct message to Your social media accounts. In the
event of not being able to contact You at the last nofied postal or email address, noce will be
considered as having been given to You if We serve that noce on the ACP as idenfied on the Cover
Sheet at the last nofied postal or email address of the ACP. Any noce from You must be sent to the
Us by hand or by post to the address on the Cover Sheet or by email. In the event that there is more
than one contact named on the Agreement, Noce to or by any single contact is agreed to be
sufficient for the purposes of any noce requirement under this Agreement.
CANCELLING OR ENDING THE AGREEMENT:
40. If You entered into the Agreement without physically coming into the Facility, then You have 14
days aer We confirm acceptance of Your order to change Your mind (cooling off period). If You
cancel during this period a refund will be provided based on the length of storage You have taken
prior to cancelling and all Goods being removed from the Unit. We can use any payment made by
You to sele some or all of this sum. You can cancel by email, post or telephone call to Us referring to
Your name, address, date of order, and Unit number.
41. Unless otherwise agreed in wring by both pares, either We or You may end this Agreement at
any me by giving the other party wrien noce in accordance with Clause 39. The date on which
the Agreement will end (the Terminaon Date) must be at least the number of days indicated on the
Cover Sheet. In the event of illegal or environmentally harmful acvies on Your part or a breach of
this Agreement (which, if it can be put right, You have failed to put right within 14 days of a request
from Us to do so), We may terminate the Agreement immediately by noce. We are entled to
retain from the Deposit, or make a charge for, apporoned Storage Fees if less than the required
noce is given by You. You must remove all Goods in the Unit before the close of business on the
Terminaon Date and leave the Unit in a clean condion and in a good state of repair to the
sasfacon of Us. In the event that Goods and/or rubbish are le in the Unit aer the Terminaon
Date, Clauses 7 and 23 will apply. You must pay any outstanding Storage Fees and any other fees or
expenses owed to Us up to the Terminaon Date, or Clauses 6 to 10 may apply. Any calculaon of the
outstanding Fees will be by Us. If We enter the Unit for any reason and there are no Goods stored in
it, We may terminate the Agreement without giving advance Noce but will send Noce to You
within 7 days.
42. You agree to examine the Goods carefully on removal from the Unit and must nofy Us of any
loss or damage to the Goods as soon as is reasonably possible.
43. Terminaon or expiry of this Agreement shall not affect any rights, remedies, obligaons or
liabilies of Us or You that came into effect during the term of the Agreement prior to terminaon or
expiry. This includes the right to claim damage for breach of the Agreement, liability for outstanding
monies, property damage, personal injury, environmental damage and legal responsibility under this
Agreement.
OTHER TERMS:
44. If You wish to take up any addional services We offer, such as delivery and collecon, We would
be pleased to provide details. You will need to sign up to Our terms and condions for such services
which may be subject to addional charges.
45. We may vary the Storage Fee or other terms of this Agreement and add new terms and
condions as long as such changes are nofied to You in wring. The modified terms will take effect
on the first Due Date occurring not less than 28 days aer the date of Our noce. You may end this
Agreement without charge before the change takes effect by giving noce in accordance with Clause
39. Otherwise, Your connued use of the Unit will be considered as Your acceptance of and
agreement to the amended terms.
46. You acknowledge and agree that :(a) the terms of this document (including the StoreProtect
addendum where applicable) constute the whole agreement with Us and, in entering this
Agreement, You do not rely on any statement, promise, representaon, assurance or warranty which
is not set out in this Agreement; (b) any descripons or illustraons on our website are published for
the sole purpose of giving an approximate idea of the services described in them but they will not
form part of this Agreement or have any contractual force; (c) the terms of this Agreement apply to
the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law,
trade custom, pracce or course of dealing; (d) You have raised all queries relevant to Your decision
to enter this Agreement with Us and We have, prior to You entering into this Agreement, answered
all such queries to Your sasfacon; (e) any special terms agreed between You and Us, been recorded
in wring and incorporated into the terms of this Agreement; (f) if We decide not to exercise or
enforce any right that it has against You at a parcular me, then this does not prevent Us from
deciding to exercise or enforce that right at a later date unless We tell You in wring that We have
waived or given up its ability to do so; (g) it is not intended that anyone other than You and Us will
have any rights under this Agreement and accordingly the Contracts (Rights of Third Pares) Act 1999
shall not apply to it; (h) if any provision or part-provision of this Agreement is or becomes invalid,
unlawful or unenforceable to any extent, it shall be treated as deleted, but that shall not affect the
validity and enforceability of the rest of this Agreement; (i) You may not assign or transfer any of Your
rights under this Agreement or part with possession of the Unit or Goods whilst they are in the
Facility; (j) We may transfer Our rights under this Agreement to another organisaon and will let You
know if We plans to do this; and (k) where there are two or more joint customers, each individual
customer takes on the obligaons under this Agreement separately and We may enforce our rights
against any one of the joint customers.
47. This Agreement shall be governed by Scosh law and any dispute or claim that either party
brings will be decided by the Scosh Courts. The pares must first try to sele any dispute in
connecon with this Agreement by mediaon. Such mediaon is to be conducted by a mediator who
is independent of the pares and appointed by agreement of the pares. The pares agree that,
other than for emergency interlocutory relief, neither party shall commence legal proceedings
against the other unless it has first offered to submit the dispute to mediaon and mediaon has not
commenced within a reasonable period of me aer such offer was made.